Are you overwhelmed by “high-touch” customer training?
Are you unable to carve out time to strategize and prepare onboarding educational content?
Are you struggling to convert trial users to paying customers?
Do you have a high customer churn rate?
Specifically designed for onboarding specialists and B2B product marketing teams, The GDS Customer Onboarding Blueprint is a brand new, online step-by-step online training with six practical modules. We will walk you through everything you need to know about how to strategize, design, and implement customer educational onboarding content for higher engagement and faster adoption.
Whether you are bringing on a new client or launching a new feature or service, you will be equipped with the knowledge to build a repeatable scalable onboarding process.
An A-Z roadmap delivered across 6 online modules on how to design an onboarding content program from start to finish.
Know which creative assets to use and when to enhance the customer onboarding learning experience
Worksheets and templates to get you started with your customer onboarding content from day 1.
Access to our exclusive online portal containing 6 practical training modules.
Upon completion of our online training you'll be able to schedule a 60 minute 1:1 virtual coaching session. We'll go over the customer onboarding content you've developed during your online training, then we'll analyze what is working and what can be improved.
feel that the companies they buy from ‘could do better’ when it comes to onboarding new users/customers.
that they feel more video should be used when asked how they feel companies could improve onboarding.
say that onboarding – the level of support they’re likely to receive post sale – is an important consideration in whether they make the decision in the first place.
With over 10 years of marketing and communication design experience, Caroline is passionate about helping businesses solve problems visually. Her strong problem-solving skills and eye for design helps clients transmit complex information clearly, concisely, and in a visually engaging way. Relentlessly curious, she's inspired by experimentation and always looks for better ways to serve her clients.
Win higher retention, happier customers, and reduce employee stress by providing new clients with a clear roadmap with concise, visually engaging onboarding content.