GDS Quarterly Issue #6: The Digital Customer Experience Issue

Share a little to learn a lot.

Featured interview with Shep Hyken: Customer Service & Experience Expert, NY Times Bestselling Author and Keynote Speaker

We spoke with customer experience expert Shep Hyken, author of The Convenience Revolution, about why being slightly better than average is actually excellent, how to build a company culture that produces great digital customer experiences, and using existing technology to build new approaches to customer experiences online.

We examine the challenges of providing successful customer experiences online and supply a blueprint on how visual communication design can help.

 

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Previous issues

Prepare to scale during COVID-19

GDS Quarterly #5

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Build a content creation framework

GDS Quarterly #4

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Why design should be part of your strategy

GDS Quarterly Issue #3

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Communication in a distracted world

GDS Quarterly Issue #2 

Learn more

Craft Awesome Digital Experiences

 GDS Quarterly Issue #1

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