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Tips, updates and resources on design and digital marketing. 

Customer Experience: The New Marketing Paradigm.

 

 

 

Customer experience isn’t exactly a new invention.

At its heart, great customer experience comes down to convenience, relevance, and a personal touch; it’s about making...

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A Small-Business Guide to Enhance Customer Experience with Design 

 

 

Apple is famous for its commitment to design and customer experience—from little moments of delight (try asking Siri to make you a sandwich) to pivotal solutions (this shortcut for 911...

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