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Tips, updates and resources on customer experience, design and digital marketing. 

Unlock Customer Insight with Affinity Mapping

Katy Cesarotti | Gallery Design Studio Editor + Copywriter


Through user feedback and web analytics, you have access to tons of information about your customers: how they use your website, what content they engage with, what they buy and how often.

So how do...

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A Small-Business Guide to Enhance Customer Experience with Design 



Apple is famous for its commitment to design and customer experience—from little moments of delight (try asking Siri to make you a sandwich) to pivotal solutions (this shortcut for 911 calls).

But beautifully designed experiences aren’t just for...

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