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Tips, updates and resources on customer experience, design and digital marketing. 

How can companies be proactive about communication issues?

Katy Cesarotti | Gallery Design Studio Editor + Copywriter

 

Seventy percent of employees report feeling stressed or overwhelmed because of fragmented communication processes. When need-to-know information only lives in a manager’s head, they become a...

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The business opportunity cost of unclear communication

Katy Cesarotti | Gallery Design Studio Editor + Copywriter

 

The cost of poor communication has hit $37 billion annually worldwide, according to a recent report by Holmes. Communication disconnects—between you and your customers, or between you and your...

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The framework for an effective company playbook

Katy Cesarotti | Gallery Design Studio Editor + Copywriter

 

Your team can prepare for the unexpected.

It’s difficult for sales and marketing teams to adapt to changing target audiences, stages of the customer journey, and new processes without missing a...

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8 things amazing onboarding can do for your company

 By Katy Cesarotti | Gallery Design Studio Editor + Copywriter

 

Customer experience doesn’t stop the moment the customer hands over their credit card or clicks “buy now” online. Customer onboarding is the process of welcoming new clients...

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