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Tips, updates and resources on customer experience, design and digital marketing. 

The framework for an effective company playbook

Katy Cesarotti | Gallery Design Studio Editor + Copywriter

 

Your team can prepare for the unexpected.

It’s difficult for sales and marketing teams to adapt to changing target audiences, stages of the customer journey, and new processes without missing a...

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8 things amazing onboarding can do for your company

 By Katy Cesarotti | Gallery Design Studio Editor + Copywriter

 

Customer experience doesn’t stop the moment the customer hands over their credit card or clicks “buy now” online. Customer onboarding is the process of welcoming new clients...

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